FLAT VERNACULAR STORE POLICIES
All sales are final.
All products must be paid for in full before shipping.
Occasionally our products are made to order and take three to six weeks to produce.
Rush printing is available, however lead times are at the mercy of the current printing queue.
Rush fees are non-refundable.
We do not accept returns and do not grant refunds.
On custom orders, design and set-up fees are non-refundable.
We inspect all products before shipping, but the final responsibility rests with the client.
Please inspect all products to ensure they are undamaged, BEFORE cutting, trimming, pasting, installing, or otherwise using any part of your order.
If you believe you have received a damaged or defective product, please contact us BEFORE the product is trimmed, cut, installed, pasted, or used in anyway. Do not hang or use any non-defective products included in your order.
All claims must be made within 10 days of delivery, Flat Vernacular assumes no liability after this 10 day period.
In the unlikely event that your product arrives damaged or misprinted, the entire order must be returned. Your product will be reprinted if deemed necessary.
If a refund is granted it will be in the form of a store credit only.
Store credits are valid for one year from issue date.
Store credits have no cash value, and are to be used for future orders on flatvernacular.com
Store credits must be redeemed for one order that is equal to or greater than the value of the credit. The credit cannot be divided for multiple orders.
Flat Vernacular is not responsible for return shipping costs.
Restocking fees may apply to any returned products, this is typically 25% of the cost of the product.
Flat Vernacular assumes no liability for any product once it has been cut, pasted, installed, or used in any way.
Flat Vernacular products must be installed by a professional paper hanger.
Please keep in mind, due to the nature of the hand printing process, minor imperfections may occur. These imperfections are not to be considered a defect.
Our lead times do not include transit times.
Flat Vernacular assumes no liability for delays in transit times.
Flat Vernacular assumes no liability for damages or losses incurred during shipping.
Flat Vernacular assumes no liability for any customs, tariffs, VAT, tax, or other local, state, country, or any other fees that apply to the use or receipt of our products.
Flat Vernacular assumes no liability for the quantity of products ordered.
Flat Vernacular assumes no liability for damages or expenses incurred by wallpaper installation.
Flat Vernacular assumes no liability for the performance or compatibility of other companies products with our wallpapers. This includes, but is not limited to, primer, paint, glue, adhesive, varnish, coatings, finishers, squeegees, brushes, cutting tools, liner paper, cleaning products, and other wall treatments.
Please contact us if you have any questions about our policies. Thank you.